Every order from PT Pasific Makanan Laut is checked, packed cold and delivered across Bali within 2 hours of dispatch. If something is not right, we fix it — fast. This policy explains how.
Our Freshness Guarantee
- Arrived damaged, spoiled or thawed? We replace it or refund you in full.
- Wrong product or wrong weight? We deliver the correct item or refund the difference.
- Not as described? We review your case and offer a replacement or refund.
How to Report a Problem (within 24 hours)
- Message us on WhatsApp +62 811 3831 3738 or email sales@pasificmakananlaut.id within 24 hours of delivery.
- Send your order number and clear photos or a short video of the product and packaging.
- Keep the product refrigerated or frozen until we reply.
We usually reply within minutes during working hours and resolve most cases the same day.
Returns
Seafood is a perishable food product, so we cannot accept returns of items that were delivered in good condition and as ordered, or of products that were opened, cooked or stored incorrectly after delivery. If we need the product back for inspection, our courier collects it free of charge.
Refunds
Approved refunds are issued within 3 business days to your original payment method. Bank or card processing may add a few days before the amount appears on your statement. Delivery fees are refunded when the whole order is affected.
Exchanges
If you received the wrong item, we deliver the correct product as soon as possible — usually the same day — or refund it, whichever you prefer.
Order Changes and Cancellations
You can change or cancel an order free of charge before it is cut, packed or dispatched. Custom cuts, special orders and bulk HoReCa orders prepared to your request cannot be cancelled once processing has started.
Restaurants, Hotels and Wholesale Clients
For HoReCa and wholesale deliveries, please check the goods on receipt and note any issue on the delivery note. Claims are handled under the same 24-hour rule, together with your supply agreement if you have one.
Contact
PT Pasific Makanan Laut
Jl. By Pass Ngurah Rai Gg. Mina Utama, Jl. Pesanggaran No.8, Sesetan, Denpasar Selatan, Kota Denpasar, Bali 80222, Indonesia
WhatsApp / Phone: +62 811 3831 3738
Email: sales@pasificmakananlaut.id
See also: Seafood Delivery Bali — areas and fees · Privacy Policy · Shop all seafood